At D Luxe Furnishings, we take great care to ensure that your order is delivered safely and on time. Our shipping policy outlines the key details regarding delivery times, shipping costs, and more to make your shopping experience seamless.
1. Shipping Rates and Costs
- Domestic Shipping (United Kingdom): Shipping fees are calculated at checkout based on your location and the size of the items in your order.
- International Shipping: We currently offer shipping within the European Union. For other locations, please contact us for availability and shipping costs. International customers are responsible for any customs duties, taxes, or fees associated with their order.
2. Processing Times
- Stock Items: Orders for in-stock items are typically processed within 2-4 business days.
- Custom-Made Furniture: Custom-made items may take between 2-4 weeks to craft and process, depending on the complexity of the design and current demand. Estimated production times are provided at checkout.
Once your order is ready, we will send a confirmation email with your tracking information.
3. Estimated Delivery Times
- United Kingdom: Delivery typically takes 5-10 business days after processing.
- European Union: Delivery typically takes 7-14 business days after processing.
Please note that delivery times are estimates and may vary based on your location, seasonal demand, or factors beyond our control.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking details. Use this information to track your shipment and stay informed of the estimated arrival date. If you encounter any issues with tracking, please contact us for assistance.
5. Delivery Requirements
- Receiving Deliveries: Please ensure someone is available to receive and inspect the item(s) upon delivery, especially for larger items such as sofas and beds.
- Assembly and Placement: Certain furniture items may require minimal assembly. Please read all instructions provided for safe handling and installation.
6. Shipping Restrictions
We currently do not ship to P.O. boxes, APO/FPO addresses, or some remote areas. If you are unsure whether we deliver to your location, please contact us before placing your order.
7. Damaged or Missing Items
If your order arrives damaged or if items are missing:
- Inspect Immediately: Please inspect the items upon arrival and notify us within 48 hours if any items are damaged or missing.
- Provide Photos: For damaged items, please send photos of the item and packaging to dluxefurnishings@outlook.com for our review.
- Resolution Options: We will work with you to arrange a replacement, repair, or other suitable solutions.
8. Delays and Delivery Issues
While we strive to meet our delivery estimates, certain circumstances (e.g., weather, holidays, or carrier delays) may impact delivery timelines. We will notify you if we expect a significant delay with your shipment.
9. Contact Us
If you have questions about our Shipping Policy or require assistance with your order, please reach out to us:
D Luxe Furnishings
Address: Hurstfield Industrial Estate, Reddish, Stockport, SK5 7BB, United Kingdom
Phone: 07852921251
Email: dluxefurnishings@outlook.com