Welcome to D Luxe Furnishings (“we,” “our,” “us,” or “the Company”). By accessing or using our website [your website URL] (the “Site”), and by purchasing our products, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully.
1. Acceptance of Terms
By accessing our Site and/or purchasing products from us, you agree to comply with these Terms, including any policies referenced within. If you do not agree, please do not use our Site.
2. Products and Pricing
- Product Descriptions: We strive to ensure that all product descriptions, images, and details are accurate. However, there may be minor variations between the actual product and what is displayed on the Site due to the nature of custom craftsmanship.
- Pricing: Prices are listed in Euros (€) and are subject to change without notice. Prices may vary based on materials, customization, and availability.
- Promotions: Our special offers, discounts, and promotions are subject to specific terms. We reserve the right to modify or terminate promotions without notice.
3. Orders and Payment
- Order Confirmation: Once you place an order, you will receive an email confirming your order details. Acceptance of your order is confirmed upon receipt of this email.
- Payment Terms: Payments are required at the time of purchase. We accept various payment methods as displayed on the Site. All payments must be in Euros (€).
- Order Modifications: We accept modifications on orders only within 24 hours of purchase. After this time, custom orders cannot be changed.
- Cancellation Policy: Custom orders cannot be canceled once production has begun. For stock items, cancellations may be accepted prior to shipment; please contact us for specific details.
4. Shipping and Delivery
- Shipping Costs: Shipping costs are calculated at checkout based on your location and order details.
- Delivery Time: Delivery times vary based on product availability and your location. We provide an estimated delivery date at checkout but cannot guarantee exact delivery times.
- International Orders: International customers are responsible for any customs duties, taxes, or fees associated with their order.
- Damaged or Missing Items: If you receive damaged or incorrect items, please contact us within 48 hours of delivery to arrange a replacement or solution.
5. Returns and Refunds
- Returns Policy: Custom-made furniture is non-refundable unless it arrives damaged or defective. For stock items, we accept returns within 14 days of delivery, provided the item is unused and in original packaging.
- Refunds: Approved refunds will be processed within 7 business days after we receive the returned product.
- Restocking Fees: A restocking fee may apply to certain returns, depending on the item and condition upon return. Return shipping costs are the responsibility of the customer unless the return is due to our error.
6. Limitation of Liability
D Luxe Furnishings shall not be liable for any damages resulting from the use of our products beyond their intended purpose. We make no guarantees regarding the durability or lifespan of products beyond what is covered in the product warranty (if applicable). In no event shall our liability exceed the amount paid for the product in question.
7. Intellectual Property Rights
All content on the Site, including but not limited to text, images, logos, and product designs, are the intellectual property of D Luxe Furnishings or our licensors. Unauthorized use of our intellectual property is prohibited without prior written permission.
8. Privacy Policy
Our Privacy Policy outlines how we collect, use, and share your personal information. By using our Site, you agree to the terms of our Privacy Policy, which can be viewed [here].
9. User Responsibilities
- Compliance: You agree to use our Site and products in compliance with all applicable laws and regulations.
- Prohibited Conduct: You may not misuse the Site or our products, including but not limited to actions that harm our brand, violate intellectual property rights, or engage in fraudulent activity.
10. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
11. Changes to Terms
We may update these Terms and Conditions periodically. Changes are effective immediately upon posting on the Site. Continued use of the Site after changes signifies your acceptance of the updated Terms.
12. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
D Luxe Furnishings
Address: Hurstfield Industrial Estate, Reddish, Stockport, SK5 7BB, United Kingdom
Phone: 07852921251
Email: dluxefurnishings@outlook.com